After booking, you will receive an email containing a link to a video meeting with your tutor. The link will open in a piece of software called ‘Zoom Cloud Meetings’ (see next question for more information on this software). The link will be of the following form: A meeting has been set up for your booking: Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/xxxxxxxxx On the date and time you have booked, please click on the link to join a video call with your tutor for the allocated time.

You will need software called ‘Zoom Cloud Meetings’ to open the link in your email and participate in a video call. The software can be downloaded here. You will also need a device that has a working camera and microphone. You may also want to use headphones during the call.

While PCs, laptops, tablets, and mobiles will all work well, you may prefer to use a mobile if it has a front-facing and rear-facing camera, since then you can more easily show your tutor what you are writing. Whatever device you use, it would be useful for you to have a stand to hold your device to allow you to write.

Because of the limited number of hours available, a session cannot be refunded once it has been booked. Therefore, please book a session only if you are sure you can attend.